FAQ
Frequently Asked Question
Can you install the system on site and provide training to my staff?
Yes, we have over 15 years experience with on-site installations and consultancy. This suits customers that require data conversions, bespoke reports, staff training and go-live hand holding to ensure you transition to the software is a smooth process.
Can you write bespoke software for my business?
Yes, we specialise in bespoke work and believe in stretching the system around your business not stretching your business around the system. Call us today with your business requirements and we can usually write the solution you need using the foundations of Pyramid.
Data Backup?
All your data is backed up daily and weekly.
Disaster Recovery?
Pyramid operates a primary and secondary real-time data replication failover strategy that in the event the primary server develops a problem the secondary server is available to take over to reduce system downtime. In the event the York Data Centre develops a problem your data is also backed up to set of servers in Manchester that reduces the risk of downtime. * Please Note: As the data controller you are responsible for maintaining the data entered into our servers into records on your network. We can provide access to your data and can help consult on how to back up the data to your network. Please contact our support team for further help in this area.