Groundscare - Pyramid DMS

Moving to a new Dealer Management System was a significant project, but the Pyramid DMS team made the transition seamless from start to finish. They successfully migrated all of our data with minimal disruption and delivered a fully integrated platform across every department, improving efficiency throughout the business. The integration with our warehouse and eCommerce operations has streamlined our day-to-day operations, with customer orders being downloaded automatically and dispatch information processed seamlessly, removing the need for manual intervention. This end-to-end automation has improved accuracy, increased productivity, and provided greater visibility across the entire order fulfilment process.

As with all dealerships in our industry our management system is of upmost importance to us. We found it tricky finding something that met our diverse needs, however Pyramid fit the bill much better than all other systems available. What has been really impressive, is the support we had with areas of the software that we wanted to change or adapt, even to the extent where Jez and the team have added a complete collection & delivery module for us to utilise.

Installation was swift and initial training was comprehensive. Having the True Track team on hand to work though queries has been invaluable, always remaining pleasant and professional throughout. It has made, what could have been a stressful process, pain-free.

A huge thumbs up from us!

We have been signed up with True Track for two years now. We have been working with the team to refine it to cater better for the trailer industry as it primarily was designed for the motorbike industry.

The system is a lot easier to navigate than other systems we have tried. The support team at Truetrack are always a pleasure to deal with and are really helpful when we have needed them.

Jez has taken time to come and see us to experience our day to day usage and worked with us to improve the system further. What we really appreciate is that Jez is willing to listen, and make necessary changes to improve Pyramid, which in turn helps our business to flow and operate better

Our Exmoor-based Polaris ATV & UTV center expanded its service and customer base over the past year, necessitating an upgrade in our business management software to maintain our commitment to superior products and support. We sought a system with comprehensive customer and vehicle tracking, inventory management, financial integration, and a CRM suitable for both workshop and sales. We also required a dedicated app for our technicians. After evaluating several Dealer Management Systems without finding one that met our expectations, we found Pyramid by True Track Software. The responsiveness of their team and a demo led by their managing director, Jez, showed a promising, user-friendly system. Jez's commitment to adapting their software to our needs convinced us to proceed.

During the initial weeks of using the new system, we have relied on the help of the remote support team at True Track as we navigate through the new setup. Not only do they answer the phone promptly, but they are also incredibly friendly and helpful. Furthermore, they continue to develop features for us since the installation, which is reassuring as our business continues to grow.

Thank you to Jez and the entire team!

The Pyramid DMS integration process was executed flawlessly, accompanied by exceptional support.

What sets them apart is their outstanding integration and customer development capabilities, which have greatly improved our retail operations and management information, exceeding our expectations.