Website & Hosting Terms and Conditions

1. Terms and Conditions

1.1 These Website & Hosting Terms and Conditions apply when TTS provides You with a website design, web application design and/or web hosting or other related service provisions, and apply in conjunction with, and should be read together with, TTS’s General Terms and Conditions. In the event of any conflict between the two, these Website & Hosting Terms and Conditions take precedence in relation to those services.

2. Placing Your Order, Acceptance and Payment Terms

2.1 An order is placed and accepted in accordance with clause 2 (Customer Orders) of the General Terms and Conditions, and invoiced in accordance with clause 3 (Invoicing and Payment) of the General Terms and Conditions.

2.2 Where Invoices are unpaid once due, TTS may remove or suspend any services or products that We are providing to or for You until unpaid Invoices are paid in full.

2.3 Unless otherwise agreed in writing, website hosting and the Website Maintenance Provision are invoiced monthly, with the first invoice raised from the date Your website goes live.

3. The Design Process

3.1 You may make any number of revisions during the design process, providing that You provide a coherent approach to the changes.

3.2 All designs must be approved and finalised by You before TTS will allow Your website to go live.

3.3 Once Your website is live, any revisions to the site or graphic design work will be charged at the standard TTS hourly rates. These rates are available on request, and TTS will provide estimates for any work to be undertaken upon written request from You.

3.4 You warrant that You own or have permission to use any data, images or copy (text content) on Your website and You warrant that any such images, copy or other data is correct.

3.5 TTS may request amendments to the format of any data, images or copy supplied by You to TTS at any time. If You alter the format of any such data, images or copy otherwise than by request from TTS, any additional work required will be charged to You at standard TTS hourly rates.

3.6 TTS will not be responsible for any infringement of copyright on Your website. You are responsible for ensuring that Your website does not infringe the copyright of others. No refunds will be made where copyright infringement prevents a project from completing or results in a website being taken offline.

4. Data Entry

4.1 In addition to any other website services, TTS may provide data entry services. Unless otherwise stated, TTS is not responsible for data entry, whether manual or imported into the site and, unless otherwise stated, any Sales Orders or contracts do not include any data entry costs.

4.2 Where You require data entry services and have paid for this additional service, TTS requires a comprehensive sample of the data to be input prior to the start of the project to allow TTS to ensure that database structuring is appropriate to the format and type of data to be input. If the format of any such supplied data is altered by You, additional costs may be payable as stated in clause 3.5.

5. Software Licensing

5.1 All software/code produced for You is fully owned by TTS, who retain the copyright to all such material produced by TTS.

5.2 Where a project is completed and all sums are paid under the relevant contract between TTS and You, TTS will provide You with a usage licence for the software/code. Unless otherwise stated, this usage licence has no time-limit, but remains specific to You.

5.3 You will not alter, re-distribute and/or re-use any or all parts of any software/code supplied to You by TTS unless otherwise approved in writing by TTS.

6. Web Site Hosting / Recurring Services

6.1 TTS will automatically renew any recurring services/products including but not limited to Hosting accounts, Domain name registrations, SSL Certificates and Email accounts until You notify TTS that You wish to cancel a specific service in accordance with clause 6.2.

6.2 Unless otherwise agreed in writing, a Notice specifying the recurring service(s) that You wish to cancel must be given at least 5 working days before the renewal date of that service/product.

6.3 Where You purport to cancel use of a recurring service, but fail to comply with clause 6.2, TTS may charge up to the full renewal cost. TTS will make every effort to inform clients of upcoming renewal dates of recurring services/products, but it remains Your responsibility to request details of any such dates should they be required.

7. SEO Services

7.1 TTS provides a selection of Search Engine Optimisation (SEO) services to all websites provided.

7.2 SEO services, where it is possible to provide them, are intended to give Your website the basic foundations for further, more advanced SEO techniques to be applied to the website by a third party.

7.3 TTS cannot guarantee Google page rankings, nor page rankings for related search engine websites, nor the results of our efforts in relation to these services. TTS advises You to seek a third party company that specialises in SEO for further development in this area should that be required.

7.4 TTS will provide the following services:

7.4.1 submit the site to Google, Bing and other major search engines as applicable;

7.4.2 ensure the site is built with SEO in mind;

7.4.3 create a Google Analytics account;

7.4.4 ensure Meta Titles and Descriptions are understood by our clients and are in place;

7.4.5 provide You with advice regarding the use of keywords;

7.4.6 ensure any future development of Your site has SEO within the specification of the development.

8. The Website Maintenance Provision

8.1 TTS will provide You with support & maintenance for a 12-month period from the date Your website goes live (“the Website Maintenance Provision”), invoiced monthly in accordance with clause 2.3.

8.2 The Website Maintenance Provision will cover all the products and services as agreed on the invoice and related documents for the project.

8.3 TTS will use reasonable endeavours to protect the website against faults, errors, viruses and malicious third party attacks, providing the website is hosted by TTS and You have a valid hosting account with TTS.

8.4 TTS does not warrant that the website will be free from such faults, errors, viruses or malicious third party attacks, and accepts no liability for any such event that occurs despite those endeavours (see also clause 4 of the General Terms and Conditions – Liability).

8.5 Where such an event occurs, TTS will, as part of the Website Maintenance Provision and at no additional charge, remove the offending content and restore the website to its last clean backup, provided You have a valid Website Maintenance Provision and hosting account with TTS at the time (see clause 6 – Web Site Hosting / Recurring Services).

8.6 TTS will maintain the backup of the site including the source code and database for the duration of the Website Maintenance Provision, providing the website is hosted by TTS and You have a valid hosting account with TTS.

8.7 The Website Maintenance Provision includes routine security patches and plugin/component updates required to keep the website’s core platform secure and up to date. It does not include a full core platform upgrade (which is typically only required every 2 years or so) or any new features, modules, or SEO work; if You require a core platform upgrade, new feature, or a specific update outside routine patching, TTS will provide a quote for that work.

8.8 TTS will use reasonable endeavours to inform You of the upcoming renewal date of the Website Maintenance Provision one month prior to its expiry. You may choose to renew the Website Maintenance Provision for a further 12 months. If You renew the Maintenance Provision after the initial 12 month period, an additional charge may apply.

8.9 Any help, support or maintenance requested for the website where the Website Maintenance Provision has expired will be chargeable, and a quote for the work will be provided by TTS for each request.