Pyramid DMS, Built for Dealers. Designed to Scale.
Pyramid DMS delivers a scalable, customisable dealer management platform trusted by 120+ dealers, designed to grow with your business and adapt to the way you work.
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Solutions
Secure, Integrated Payments from Pyramid DMS, in the Showroom, over the Phone & Online
Clover payment integration
Pyramid DMS connects directly with Clover to handle every payment scenario in your dealership — from the workshop counter to online invoices — without leaving the system.
Card transaction
Take card payments directly from any Pyramid invoice, job card, or sale. The Clover terminal is triggered automatically — no manual re-keying of amounts.
Customer not present
Process card payments over the phone with full CNP support. Enter card details securely within Pyramid and receive instant authorisation without the customer needing to be on-site.
Payment by email
Send customers a secure payment link straight from the invoice in Pyramid. They pay online in their own time — ideal for deposits, parts orders, and remote sales.
Sell online, settle in Pyramid
Clover's payment gateway connects to your ecommerce website so online orders, parts purchases, and deposit payments flow straight through to Pyramid — keeping your stock, invoicing, and accounts in one place. Whether you're running a WooCommerce shop, an OpenCart store, or a custom site, Clover handles the checkout and Pyramid handles the rest.
Pyramid DMS - Core Features
Pyramid DMS delivers a scalable, customisable dealer management platform trusted by 120+ dealers, designed to grow with your business and adapt to the way you work.
UNITS
Manages all aspects of purchasing, selling, and marketing your unit stock — from advertising units on your website to closing deals and performing final profit analysis. Fully integrated with the Workshop for unit preparation and dealer-fitted accessories control, and with CRM to ensure your sales team maximizes every sales opportunity.
STOCK CONTROL
Improve profits and control your stock efficiently with optimised stock management and KPI reports. Integrates with the Workshop and units to ensure all stock requirements are delivered. Supports trade distributors, multi franchise and single site retail businesses.
WORKSHOP
Integrated with Units and Stock Control that ensures a busy workshop achieves great customer satisfaction. Workshop Planning, Retail, Internal, Insurance and Warranty Work. Maximise up-selling opportunities with integrated unit health check and on-line customer authorisation. Technician time management and efficiency analysis. Aftersales Service and MOT reminders via SMS text message, HTML email or letter.
ACCOUNTING
Integrated accounting system between all departments with comprehensive management accounts and Making Tax Digital (MTD) VAT100 reporting and submissions.
ORDER MANAGEMENT
Controls all aspects of customer and supplier orders that integrates with your ecommerce platforms. Supplier reorder reports to ensure your stock is replenished. Streamlined customer back order process.
CRM
Prospect Enquiry Management, Unit Part Exchange Matching, MOT and Service Reminders that deals with prospective customer management on the Unit Sales side as well as a comprehensive Aftersales CRM.
E-COMMERCE INTEGRATION
Pyramid integrates your parts and clothing stock to eBay, Amazon and your E-Commerce website. Download orders into Sales Order Processing, list your products from Pyramid, and synchronise your stock with your multi sales platforms to optimise your available stock and prevent overselling.
WAREHOUSING & LOGISTICS
Pyramid Warehousing streamlines the process of moving stock into and out of your business. It features a direct link from Pyramid Sales Ordering to DPD and Interlink that creates shipments and prints the delivery labels. Using a PDA Scanner, you scan stock in and complete stock, ready for despatch. Perform stock takes and stock movements from one stock depot to another.
VEHICLE HEALTH CHECK (VHC)
Fully configurable health check points, compatible with all tablets or mobile devices, track technician idle time for accurate KPI's take images of advisories (video coming soon), add due dates to advisories for future prospecting, email customer authorisation, print a visual report to accompany the service invoice.
Driven by Purpose
Our Mission
To deliver purpose-built dealer management software that simplifies operations, drives profitability, and grows alongside the businesses that rely on it.
Our Vision
A future where every independent motorcycle, agricultural, groundcare, and caravan dealership has access to enterprise-grade management tools built specifically for their world.
ReviewOur Testimonial
Our Client Reviews
Steve Gammon
MD at Garden Machines Northampton LtdMoving to a new Dealer Management System was a significant project, but the Pyramid DMS team made the transition seamless from start to finish. They successfully migrated all of our data with minimal disruption and delivered a fully integrated platform across every department, improving efficiency throughout the business. The integration with our warehouse and eCommerce operations has streamlined our day-to-day operations, with customer orders being downloaded automatically and dispatch information processed seamlessly, removing the need for manual intervention. This end-to-end automation has improved accuracy, increased productivity, and provided greater visibility across the entire order fulfilment process.
Ed Offer
General Manager at Hampshire Garden MachineryAs with all dealerships in our industry our management system is of upmost importance to us. We found it tricky finding something that met our diverse needs, however Pyramid fit the bill much better than all other systems available. What has been really impressive, is the support we had with areas of the software that we wanted to change or adapt, even to the extent where Jez and the team have added a complete collection & delivery module for us to utilise.
Installation was swift and initial training was comprehensive. Having the True Track team on hand to work though queries has been invaluable, always remaining pleasant and professional throughout. It has made, what could have been a stressful process, pain-free.
A huge thumbs up from us!
William Page
Managing Director at John Page TrailersWe have been signed up with True Track for two years now. We have been working with the team to refine it to cater better for the trailer industry as it primarily was designed for the motorbike industry.
The system is a lot easier to navigate than other systems we have tried. The support team at Truetrack are always a pleasure to deal with and are really helpful when we have needed them.
Jez has taken time to come and see us to experience our day to day usage and worked with us to improve the system further. What we really appreciate is that Jez is willing to listen, and make necessary changes to improve Pyramid, which in turn helps our business to flow and operate better
Bob Evans
Managing Director at Grantham Caravans LTDGrantham’s, the trading name of Grantham Caravans Ltd, has been in business for 30 years across two sites, employing around 50 people. Our operations cover new and used caravan and motorhome sales, e-commerce, parts and accessories, and a large service and repair workshop.
In 2022, we sought a modern Dealer Management System (DMS) to replace our outdated one. We required strong integration across sales, stock control, parts, workshop planning and reporting, financial accounting, and multi-site/company operations—all cloud-based to avoid server costs.
Pyramid impressed us with its advanced workshop planning and reporting tools, extensive performance and profitability reports, well-integrated financial accounts, fast data retrieval, and smooth transfer from our old system. It has increased staff productivity and overall business efficiency.
The support team is prompt and reliable, and we’d be happy to demonstrate Pyramid to anyone considering it.
Peter Day
Managing Director at Stag Enviromental LtdOur Exmoor-based Polaris ATV & UTV center expanded its service and customer base over the past year, necessitating an upgrade in our business management software to maintain our commitment to superior products and support. We sought a system with comprehensive customer and vehicle tracking, inventory management, financial integration, and a CRM suitable for both workshop and sales. We also required a dedicated app for our technicians. After evaluating several Dealer Management Systems without finding one that met our expectations, we found Pyramid by True Track Software. The responsiveness of their team and a demo led by their managing director, Jez, showed a promising, user-friendly system. Jez's commitment to adapting their software to our needs convinced us to proceed.
During the initial weeks of using the new system, we have relied on the help of the remote support team at True Track as we navigate through the new setup. Not only do they answer the phone promptly, but they are also incredibly friendly and helpful. Furthermore, they continue to develop features for us since the installation, which is reassuring as our business continues to grow.
Thank you to Jez and the entire team!
Andrew Meek
Managing Director at Congleton Garden Machinery LtdThe Pyramid DMS integration process was executed flawlessly, accompanied by exceptional support.
What sets them apart is their outstanding integration and customer development capabilities, which have greatly improved our retail operations and management information, exceeding our expectations.
David Hackshall
Managing Director at West Coast Harley DavidsonThe Pyramid integration was seamless, and their support is first class. The DMS is so intuitive to use it’s a pleasure to work with. Moreover, it has improved our retail and management information beyond expectations.
We are delighted with our partnership with True Track Software and Pyramid DMS.
Mark Dean
Managing Director at Ducati CoventryWe were apprehensive in changing our DMS over to Pyramid, but we had nothingto worry about. The team at True Track migrated our data, trained our staff and wereon-site when we went live to ensure a smooth transition. The biggest bonus is having a company who listens to suggestions and implementsthem into the DMS, and a DMS that has improved all areas within the business.
Alex Hogg
Managing Director at StreetbikeTrue Track Software provided a DMS that has exceeded our expectations. From a seamless initial install to ecommerce integration, reporting, prospecting and so much more.
With constant development and fantastic customer support from the True Track team, our business will be well placed to continue growth along with the ever-changing landscape that is motorcycle retail.
Chris Booth
Managaing Director Ducati Manchester, Ducati Preston, Ducati StokeChanging your Dealer Management System is not a light decision. Since moving to Pyramid DMS we've never looked back.
Frank Haynes
Managing Director Sheffield Motorcycles Centre (SMC Bikes)A great system and intuitive to use, enables us to run our business smoothly. Support and advice is first class. Truetrack's system gets the job done with no fuss, so glad we moved over to Pyramid.
David
Managing Director - DPC DistributionSince Migrating our DMS to Pyramid we have never looked back, Great System, Great After Sales Support, Great Company
Dave Smith
Managing Director - Thunder RoadTrue Track Software have delivered a Dealer Management System that has exceeded our expectations!
Stefan Rees
Managing Director - Tri-MotiveTrue Track Software have delivered a comprehensive and easyto use DMS and B2B online business portal and a lot more...1 year on and very happy with True Track Software and look forward to the future and further developement.
A Proven Onboarding Process Built Around Your Business
Consultation
Initial EnquiryPhone, Web, Referral
Discovery CallNeeds & fit assessment
Live DemoTailored to vertical
Proposal & sign-upPricing, T&Cs, DPA
Implementation
Go-LiveSupervised first day
On-site trainingFull team walk through
System configurationUsers, departments, rates
Data migrationImport existing records
Aftersales
Hypercare periodPriority support, check-ins
Helpdesk supportPhone, email, remote
Software updatesContinuous improvements
Account reviewAnnual health check
Renewal / Expansion
CONSULTATION
We start with a discovery call to understand your business — the verticals you operate in, your current systems, and what you need from a dealer management solution. We then run a tailored live demo of Pyramid DMS so you can see it working in context. Once you're happy, we provide clear, transparent pricing and handle all the paperwork — including our T&Cs and Data Processing Agreement.
IMPLEMENTATION
Our team takes care of the heavy lifting. We migrate your existing data into Pyramid, configure the system to match your business (users, departments, labour rates, and more), and then deliver hands-on on-site training for your whole team. We stay with you through go-live day to make sure everything runs smoothly from the first transaction.
AFTERSALES
Support doesn't stop at go-live. New customers receive a hypercare period — heightened check-ins and priority response — while they settle in. Ongoing, you have direct access to our helpdesk by phone, email, and remote session. You receive continuous software updates as Pyramid evolves, and we carry out an annual account review to make sure the system keeps pace with your business.
